Terms and Conditions

Effective Date: 6/4/2026   |   Last Updated: 6/4/2026

These Terms and Conditions (“Terms”) govern access to and use of the eSynapse website, platform, conversational AI software for business systems, SaaS subscriptions, APIs, integrations, and related digital services provided by Elite Digital Technologies.

By accessing https://esynapse.ai/, creating an account, requesting a demo, placing an order, subscribing to eSynapse, or otherwise using eSynapse, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use eSynapse.

1. Company Information

Elite Digital Technologies

Website: https://elitedigital.ai/
Email: connect@elitedigital.ai
Phone: +1 234 562 2335

USA Office
4700 Millenia Blvd., Suite 500, 5th Floor, Orlando, Florida 32839

Saudi Arabia Office
The Esplanade, Prince Turki Ibn Abdulaziz Al Awwal Road, King Saud University, Riyadh 12371, Saudi Arabia

India Authorized Partner and Reseller

In India, Marvell Digital Technologies serves as an authorized partner of Elite Digital Technologies, supporting go-to-market activities, product reselling, customer onboarding, and ongoing client support for Elite’s portfolio of products and solutions.

Registered Office:
A-130, Springboard, A Block, Sector 63, Noida – 201301

Email: connect@marvelldigitaltechnologies.com

For customers located in India, where software, subscriptions, services, or related commercial transactions are sold, invoiced, contracted, or supported through Marvell Digital Technologies, applicable taxes, invoicing rules, statutory charges, and local compliance requirements shall be governed in accordance with the laws and regulations applicable in India.

For customers contracting with Elite Digital Technologies in Saudi Arabia, applicable VAT and related statutory charges shall apply in accordance with Saudi Arabian law, where relevant.

The contracting entity for your subscription shall be the entity that issues the applicable order form, invoice, or payment request (‘Contracting Entity’). All rights and obligations under these Terms shall apply between you and that Contracting Entity

2. Eligibility

You may use eSynapse only if you have legal capacity to enter into a binding agreement, are at least the age of majority in your jurisdiction, and your use of eSynapse does not violate any applicable law or regulation. If you accept these Terms on behalf of an organization, you represent that you have authority to bind that entity.

3. Scope of eSynapse Services

eSynapse is a conversational AI platform designed to help business users interact with connected ERP, CRM, ecommerce, finance, support, and other line-of-business applications in natural language, generate reports, drill into details, and receive proactive insights.

eSynapse may include, without limitation:

• conversational access to connected business data;
• smart follow-ups, instant KPI views, drilldowns, comparisons, and ad-hoc report generation;
• proactive insights, anomaly detection, opportunity or exception surfacing, and action-oriented analytics;
• role-based access controls, workspace governance, and business output sharing; and
• integration with supported ERP, CRM, ecommerce, finance, support, and other business applications.

Certain features may depend on subscription tier, connected systems, data quality, enabled integrations, customer configuration, API access, and third-party infrastructure.

4. Account Registration and Security

To access certain eSynapse features, you may be required to create an account. You agree to provide accurate, complete, and current information; maintain and promptly update your account information; keep login credentials confidential and secure; and accept responsibility for all activity occurring under your account.

You must notify us immediately at connect@elitedigital.ai if you become aware of any unauthorized access, misuse, or security incident relating to your account.

5. Orders, Subscriptions, and Contract Formation

Any order, subscription, or purchase request submitted through the eSynapse website, platform, sales process, or authorized commercial channel constitutes an offer to obtain eSynapse subject to these Terms and any applicable commercial documentation. A binding agreement is formed upon the earlier of: (i) execution of an order form or written acceptance; (ii) activation of a paid subscription; or (iii) first use of the service following acceptance of these Terms.

 

6. Fees, Billing, Taxes, and Payment

You agree to pay all fees, charges, and applicable taxes associated with your use of eSynapse in accordance with the pricing communicated on the eSynapse website, proposal, order form, invoice, or other applicable commercial document.

Fees may include, as applicable:

• subscription fees for users, workspaces, plans, or business units;
• charges based on connectors, usage, query volumes, processing, storage, or overages;
• setup, onboarding, implementation, integration, consulting, or customization fees; and
• applicable taxes, VAT, GST, duties, or similar governmental charges.

7. Auto-Renewal

For sSynapse recurring subscriptions, your subscription will automatically renew for successive terms equal in duration to the initial subscription term (e.g., a monthly subscription renews monthly; an annual subscription renews annually), unless you cancel the subscription prior to the applicable renewal date in accordance with the notice periods set out below, or unless we notify you otherwise in writing.

To avoid being charged for the next renewal term, you must cancel your subscription at least 14 days prior to the renewal date for monthly subscriptions and 30 days prior to the renewal date for annual subscriptions

8. Cancellation, Returns, and Refunds

You may cancel your eSynapse subscription in accordance with the cancellation process made available through the relevant product, customer portal, invoice terms, order form, or by contacting the relevant support channel.

Unless otherwise expressly stated in a signed agreement or required by applicable law, cancellation will prevent future renewal only; fees already paid for the current subscription term are not prorated or refundable; setup, onboarding, connector, consulting, customization, and consumed usage charges are non-refundable; and where a free trial or evaluation period is offered, you are responsible for cancelling before that period ends if you do not wish to continue with a paid subscription.

Once the applicable trial or evaluation period has ended, and the subscription or paid service has commenced, all sales shall be considered final and no returns, reversals, or refunds shall be provided, except where expressly agreed by us in writing or where required under applicable law.

9. Pricing and Plan Changes

We may revise eSynapse pricing, plans, included features, usage thresholds, connector availability, supported integrations, and billing models from time to time. However, any such changes will not affect your active subscription term and will take effect only at the start of your next renewal term, unless otherwise expressly stated in a signed agreement, order form, or applicable notice, or where required due to changes in applicable law, regulatory requirements, or material third-party cost increases.

10. Acceptable Use

You may not use eSynapse:

• to connect, query, process, or export business data that you do not have the legal right to access or use;
• to circumvent access restrictions, role-based permissions, governance controls, or customer entitlements;
• to process illegal, malicious, deceptive, or harmful content or instructions;
• to overload, interfere with, reverse engineer, scrape, mirror, or compromise the integrity, performance, or security of eSynapse or connected systems; or
• in violation of privacy, confidentiality, tax, financial reporting, export control, sanctions, or sector-specific laws.

11. Customer Data and Customer Responsibilities

As between the parties, you retain ownership of the connected business data, prompts, queries, reports, configurations, outputs, and other materials that you submit to or access through eSynapse (“Customer Data”), subject to the rights granted under these Terms.

You grant us a limited, non-exclusive, worldwide right to host, process, store, transmit, reproduce, analyze, and otherwise use Customer Data solely as necessary to provide, maintain, secure, support, and improve eSynapse; perform contractual obligations; prevent fraud, abuse, misuse, or security incidents; comply with legal, regulatory, tax, accounting, and audit obligations; and enforce our contractual rights.

You are solely responsible for the legality, quality, accuracy, integrity, and reliability of Customer Data and for ensuring that your configuration of connectors, user access, role permissions, and data scopes matches your organization’s governance and compliance requirements.

12. AI, Analytics, and Decision-Support Outputs

eSynapse may incorporate artificial intelligence, analytics logic, natural language processing, summarization, language models, and third-party AI capabilities. You acknowledge and agree that conversational responses, KPI explanations, insights, recommendations, proactive alerts, visualizations, and other outputs may contain inaccuracies, omissions, or incomplete interpretations and may require human review before being relied upon.

You are responsible for reviewing and validating all outputs before using them in financial, operational, compliance, procurement, HR, or other material business decisions.

While eSynapse is designed to provide high-quality analytical and decision-support outputs, AI-generated results may not always be complete or error-free and should not be relied upon as the sole basis for any business, financial, legal, or operational decision. Such outputs do not constitute professional advice.

13. Third-Party Services and Integrations

eSynapse may integrate with or depend on third-party providers, including ERP systems, CRM systems, ecommerce platforms, payment gateways, cloud platforms, hosting services, AI model providers, and other external systems. We are not responsible for the acts, omissions, or performance of third-party providers; outages, API changes, policy changes, access restrictions, or price changes; or losses or delays caused by external dependencies.

14. Intellectual Property Rights

All rights, title, and interest in and to eSynapse, including its software, interfaces, workflows, dashboards, reporting logic, conversational experience, branding, documentation, and related intellectual property are and shall remain the exclusive property of Elite Digital Technologies and/or its licensors.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use eSynapse during the subscription term solely for your internal business purposes.

15. Feedback

If you provide us with suggestions, ideas, enhancement requests, testimonials, recommendations, or other feedback relating to eSynapse, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use, incorporate, modify, and commercialize such feedback without restriction or compensation.

16. Business Data Governance Responsibilities

eSynapse is intended to improve access to business data and accelerate analysis, but it does not replace your responsibility to maintain appropriate internal controls over source data, connector access, approvals, reconciliation, and decision governance. You remain responsible for determining which users may access which connected systems and for validating that outputs are used appropriately in your operational and management processes.

17. Confidentiality

Each party may receive confidential or proprietary information from the other in connection with the product or service. The receiving party shall use such information only for purposes related to the business relationship; protect it with reasonable care; and not disclose it to third parties except to employees, contractors, advisors, or affiliates with a legitimate need to know and who are bound by confidentiality obligations.

Confidential information does not include information that:

• is or becomes publicly available without breach;
• was already lawfully known by the receiving party;
• is independently developed without use of the disclosing party’s confidential information; or
• is lawfully obtained from a third party without restriction.

A party may disclose confidential information if required by law, court order, or regulatory authority.

18. Privacy

Our handling of personal data is governed by our Privacy Policy, which should be read together with these Terms. By using the product or service, you acknowledge that you have read and understood the applicable Privacy Policy.

19. Service Availability, Maintenance, and Changes

We may modify, update, suspend, or discontinue any portion of the product or service at any time, including features, integrations, technical requirements, interface components, functionality, and service packaging.

We do not guarantee uninterrupted or error-free operation. Availability may be affected by scheduled maintenance, emergency maintenance, internet or infrastructure failures, cloud or hosting provider disruptions, cyber incidents, telecom or third-party dependency failures, or events beyond our reasonable control.

20. Beta, Preview, and Trial Features

We may offer beta, preview, early access, pilot, experimental, or trial features from time to time. Such features are provided on an “as is” and “as available” basis and may be modified, restricted, or withdrawn at any time without liability.

We do not guarantee that any beta or preview feature will become generally available.

21. Suspension

We may suspend, restrict, or disable access to any product or service immediately, with or without notice, if:

• you breach these Terms;
• payment is overdue;
• your use creates legal, security, fraud, reputational, compliance, or operational risk;
• we are required to do so by law, payment processor, telecom provider, regulator, court, or partner requirement; or
• we suspect unauthorized access, fraud, or misuse.

Where reasonably possible, we may provide notice and an opportunity to cure before suspension, but we are not obligated to do so in urgent or high-risk situations.

22. Term and Termination

These Terms remain in effect for as long as you access or use the product or service.

We may terminate these Terms or your access to the product or service immediately if you materially breach these Terms, fail to pay amounts due, if continued service becomes unlawful, commercially impractical, or high risk, or if your use threatens the security, integrity, or reputation of our business or services.

Upon termination, your right to access and use the affected product or service will end immediately. All outstanding amounts will become due and payable, and we may disable or delete access to data in accordance with our internal retention practices, contractual commitments, and legal obligations. Provisions that, by their nature, should survive termination shall survive, including those relating to payment, confidentiality, intellectual property, disclaimers, indemnity, limitation of liability, governing law, and dispute resolution.

Customer Data may be retained for a limited period (e.g., 30–90 days) following termination to allow for export, unless otherwise required by law or agreed in writing.

23. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT OR SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

ELITE DIGITAL DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR UNINTERRUPTED AVAILABILITY.

WE DO NOT WARRANT THAT THE PRODUCT OR SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE; THAT IT WILL MEET EVERY REQUIREMENT OR EXPECTATION; THAT OUTPUTS, REPORTS, ANALYTICS, OR AI RESPONSES WILL ALWAYS BE ACCURATE, COMPLETE, OR FIT FOR A PARTICULAR PURPOSE; OR THAT ALL DEFECTS OR ISSUES WILL BE CORRECTED.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELITE DIGITAL, ITS AFFILIATES, LICENSORS, PARTNERS, AUTHORIZED RESELLERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF ELITE DIGITAL ARISING OUT OF OR RELATING TO THESE TERMS OR THE PRODUCT OR SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE APPLICABLE PRODUCT OR SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR USD 100, WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

25. Indemnification

You agree to defend, indemnify, and hold harmless Elite Digital Technologies, its affiliates, partners, authorized resellers, officers, directors, employees, contractors, licensors, and agents from and against any claims, demands, liabilities, damages, losses, judgments, settlements, penalties, costs, and expenses, including reasonable legal fees, arising out of or relating to your use of the product or service, your data, your breach of these Terms, your violation of law or third-party rights, or your misuse of AI outputs, telecom features, messaging features, automations, or integrations.

26. Export Controls and Sanctions

You may not access, use, export, re-export, transfer, or otherwise make available the product or service in violation of applicable export control, trade sanctions, or similar laws and regulations.

You represent and warrant that you are not located in, ordinarily resident in, or acting on behalf of any prohibited or restricted jurisdiction, person, or entity under applicable law.

27. Compliance with Laws

You are responsible for ensuring that your use of the product or service complies with all laws and regulations applicable to your business, industry, users, and geography, including those relating to privacy and data protection, telecom and communications, consumer protection, employment and recruitment, advertising and outreach, tax and invoicing, artificial intelligence and automated decision-making, and industry-specific compliance obligations.

28. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the applicable laws of the jurisdiction from which the relevant Elite Digital Technologies entity, affiliate, branch, partner, or authorized reseller provides, contracts, invoices, or delivers the applicable product or service, unless otherwise specified in a signed agreement, order form, proposal, or invoice.

Any dispute arising out of or relating to these Terms shall be subject to the competent courts and legal forums having jurisdiction over the applicable operating location from which the relevant product or service is provided, sold, invoiced, or contracted, unless otherwise agreed in writing between the parties.

For transactions handled through an authorized partner or reseller, including transactions in India conducted through Marvell Digital Technologies, the applicable legal, tax, invoicing, and compliance framework shall follow the jurisdiction and laws applicable to that contracting or invoicing entity, unless otherwise expressly agreed in writing.

For US customers, Florida law governs. For Indian customers contracting through Marvell Digital Technologies, Indian law governs.

29. Dispute Resolution

Before initiating formal legal proceedings, each party agrees to first attempt in good faith to resolve the dispute through written notice to the other party describing the nature of the dispute and the requested resolution.

If the parties are unable to resolve the dispute within thirty (30) days after such notice, either party may pursue available legal remedies in accordance with these Terms or any applicable signed agreement.

30. Notices

All legal notices, claims, or formal communications under these Terms must be sent to the relevant contact point below, depending on the nature and location of the applicable transaction, service, or contracting entity:

Elite Digital Technologies

Email: connect@elitedigital.ai
Phone: +1 234 562 2335
Website: https://elitedigital.ai/

USA Office
4700 Millenia Blvd., Suite 500, 5th Floor, Orlando, Florida 32839

Saudi Arabia Office
The Esplanade, Prince Turki Ibn Abdulaziz Al Awwal Road, King Saud University, Riyadh 12371, Saudi Arabia

India Authorized Partner and Reseller

Marvell Digital Technologies
Email: connect@marvelldigitaltechnologies.com
Address: A-130, Springboard, A Block, Sector 63, Noida – 201301

For India-specific transactions, notices relating to invoicing, taxation, support, commercial matters, or contractual performance may also be directed to Marvell Digital Technologies, where the relevant product, subscription, service, or solution is sold, invoiced, or supported through Marvell Digital Technologies.

We may send notices to you by email, through the relevant product or service interface, by account notification, by invoice communication, or through any other legally permitted means.

31. Changes to These Terms

We may revise these Terms from time to time. Updated versions will be posted on this page with a revised “Last Updated” date. If a revision is material, we may also provide notice through email, website notice, account notification, or product interface messaging. Your continued use of the product or service after the effective date of updated Terms constitutes your acceptance of the revised Terms.

32. Miscellaneous

• These Terms constitute the entire agreement between you and us regarding the product or service, except where superseded by a signed agreement.
• If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Our failure to enforce any right or provision shall not constitute a waiver.
• You may not assign or transfer these Terms without our prior written consent.
• We may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or internal corporate reorganization.
• These Terms do not create any partnership, franchise, agency, fiduciary, employment, or joint venture relationship between the parties.
• Section headings are for convenience only and do not affect interpretation.

33. Contact Us

If you have questions regarding these Terms, billing, taxes, subscriptions, cancellations, support, or legal matters, please contact:

Elite Digital Technologies

Email: connect@elitedigital.ai
Website: https://elitedigital.ai/
Phone: +1 234 562 2335

USA Office
4700 Millenia Blvd., Suite 500, 5th Floor, Orlando, Florida 32839

Saudi Arabia Office
The Esplanade, Prince Turki Ibn Abdulaziz Al Awwal Road, King Saud University, Riyadh 12371, Saudi Arabia

India Authorized Partner and Reseller

Marvell Digital Technologies
Email: connect@marvelldigitaltechnologies.com
Address: A-130, Springboard, A Block, Sector 63, Noida – 201301

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