eSynapse’S PRIVACY POLICY STATEMENT (‘eSynapse’, ‘we’, or ‘us’) respects your privacy. This Privacy Policy Statement (‘Privacy Policy’) describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us. By accessing our website, or purchasing our products or services, you agree to this Privacy Policy in addition to any other agreements we might have with you. In the event that such agreements contain terms that conflict with this Privacy Policy, the terms of those agreements will prevail.


Personal Information
The information we collect may include your personal information, such as your name, contact information, IP addresses, product and service selections and other things that identify you. We collect personal information from you at several different points, including but not limited to the following:

  • when we correspond with you as a customer or prospective customer
  • when you visit our website or use the Platform
  • when you register as an end-user of our services and an account is created for you
  • when you contact us for help
  • when you attend our customer conferences or webinars
  • when the site sends us error reports or application analytics data


eSynapse may use information that we collect about you to: deliver the products and services that you have requested manage your customer relationship and provide you with customer support perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others (can be removed).

communicate with you by e-mail, postal mail, telephone or mobile devices about products or services that may be of interest to you either from us or other third parties (can be removed) develop and display content and advertising tailored to your interests on our website and other websites(can be removed) verify your eligibility and deliver prizes in connection with promotions and contests enforce our terms and conditions manage our business perform functions as otherwise described to you at the time of collection.


We may share your personal information with third parties only in the ways that are described in this Privacy Policy:

  • we may provide your information to affiliated entities within our corporate group, as well as with vendors who perform functions on our behalf; such parties provide hosting and maintenance services, virtual infrastructure, payment processing, analysis and other services for us
  • third party contractors may have access to our databases. Usually these contractors sign a standard confidentiality agreement
  • we may share your data with any parent company, subsidiaries, joint ventures and other entities under a common control.
  • we may allow a potential acquirer or merger partner to review our databases, although we would restrict their use and disclosure of this data during the diligence phase.
  • develop and display content and advertising tailored to your interests on our site and other websites as required by law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to eSynapse; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss; to report suspected illegal activity or to investigate violations of our agreements or company policies; to enforce our terms and conditions, to protect the security or integrity of our products and services
  • when you give us consent to do so Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.


eSynapse uses industry-standard technologies when transferring and receiving data exchanged between us and other companies to help ensure its security. Our website has security measures in place to help protect information under our control from the risk of accidental or unlawful destruction or accidental loss, alteration or unauthorized disclosure or access. However, there is no ‘perfect security’ on the Internet. If this website contains links to other sites, eSynapse is not responsible for the security practices or the content of such sites.


Cookies: Many of our pages use ‘cookies’.Cookies are text files that our server places on your computer’s browser to store your preferences. These cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to do so. This can be done by, for example, registering at one of our sites. However, once you choose to furnish the site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our sites. We also may use cookies to offer you products, programs, or services. You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies, please consult the privacy features in your browser.

Ads: eSynapse websites may use third parties to present or serve the advertisements that you may see at its web pages and to conduct research about the advertisements and web usage. This Privacy Policy does not cover any use of information that such third parties may have collected from you or the methods used by the third parties to collect that information.

Web Beacons: eSynapse may also use small pieces of code called ‘web beacons’ or ‘clear gifs’ to collect anonymous and aggregate advertising metrics, such as counting page views, promotion views, or advertising responses. These ‘web beacons’ may be used to deliver cookies that conform to eSynapse’s cookie requirements. 

Web Analytics Services: We may use Google Analytics, which is a service for the marketing analysis of our website provided by Google, Inc. Google Analytics uses your cookies to show us how you use our site. This helps us improve your experience. Google’s ability to use and share information collected by Google Analytics about your visits to the site is restricted by the Google Analytics Terms of Use available at and the Google Privacy Policy available at If you choose to prevent Google Analytics from recognizing you on return visits to the site, you can do so by disabling cookies in your browser. If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on available at

Website Links: We may create links to other web sites. We will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However, many other sites that are not associated with or authorized by eSynapse may have links leading to our site. eSynapse cannot control these links and we are cannot be held responsible for any content appearing on these websites. Since our website does not control the privacy policies of third parties, by using a third party website. you are subject to the privacy practices of that third party. We encourage you to ask questions before you disclose any personal information to others.

App Links: An app may also provide you with an advertising link to other, third-party sites or apps. Such third-party sites and apps will have their data collection practices and policies. Please review their privacy policy and exercise caution in providing information that can be used to personally identify you. The provision of such advertisements is done on an ‘As Is’ basis, with no endorsements or representations. We have no responsibility, access, or control over the data collection practices and policies of such third-party sites and apps. Should you choose to use such sites and applications, you would do so at your own risk beyond the scope of this Privacy Policy.


We identify the purposes for which the information is being collected before or at the time of collection. The collection of your personal data will be limited to that which is needed for the purposes identified by us. Unless you consent, or we are required by law, we will only use the personal data for the purposes for which it was collected. We would seek your further legal permission or consent before processing your personal data for another purpose if we do so later on. The exception to this is where the other purpose is compatible with the original purpose. We will keep your personal data only as long as required to serve those purposes. We will also retain and use your personal data for as long as necessary to comply with our legal obligations, for resolution of disputes, and enforcement of our agreements.


Since we are a global company, the Information collected from you may be stored and processed in the European Economic Area, the United States or any other country in which we or our agents or contractors maintain their facilities. By accessing our sites and using our services, you consent to any such transfer of information outside of your country. Such countries may have laws which are different, and potentially not as protective, as the laws of your own country. Whenever we share personal data originating in the European Economic Area or Switzerland, we will rely on lawful measures to transfer that data, such as the Privacy Shield or the EU standard contractual clauses. If you reside in the EEA or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal data to the United States and other jurisdictions in which we operate. By providing your personal data, you consent to any transfer and processing in accordance with this Policy.


We do our best to ensure that the personal data we hold and use is up to date and accurate. We rely on our customers to disclose to us all relevant information and to inform us of any changes.


Reasonable access to your personal data may be provided upon request made to us at our information provided below. If access cannot be provided within that time frame, eSynapse will provide the requesting party a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied. We may charge a reasonable fee in advance for copying and sending the information requested.

If you would like us to delete any persona Data held about you, we will do so on request unless we need to hold the information as part of the provision of products and services to you.

We also provide our customers and visitors the means to choose how we use the information provided by them. You may discontinue receiving marketing and non- transactional communications from us by clicking on the ‘unsubscribe’ link located on the bottom of our marketing emails.


Most of our services are intended for use by organizations. Where the services are made available to you through an organization (e.g. your employer), that organization through which you are using our service is the de facto administrator of the services and is responsible for the accounts and/or service over which it has control. Please direct your data privacy questions to that organization, as your use of the services is subject to that organization’s policies. We are not responsible for the privacy or security practices of an administrator’s organization, which may be different from this policy.

As such, these administrators may be able to:

  •  allow you to reset your account password

  • restrict, suspend or terminate your access to the services

  • access information in and about your account

  • access or retain information stored as part of your account

  • change your information, including profile information associated with your account

  • allow you or restrict your ability to edit, restrict, modify or delete information

  • Please contact your organization or refer to your administrator’s organizational policies for more information


 Because of the nature of our business, our services are not designed to appeal to minors. We do not knowingly attempt to solicit or receive any information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately.


We may amend this Privacy Policy at any time by posting a new version. It is your responsibility to review this Privacy Policy periodically as your continued use of this website and our products and services represents your agreement with the then-current Privacy Policy.


If you have any questions about this Privacy Policy, the practices or concerns of this site, please contact us at

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